This Refund, Cancellation, Return & Replacement Policy (“Policy”) explains the rules and procedures applicable to product orders, cancellations, returns, replacements, refunds, and payment-related issues on the Liansi Private Limited (“LIANSI”, “Company”, “we”, “us”, or “our”) e-commerce platform.
By placing an order or making a payment through the LIANSI platform, you acknowledge that you have read, understood, and agreed to this Policy, subject to your rights under applicable law.
This Policy applies to products purchased through the LIANSI e-commerce platform or other Company-authorized sales channels.
It covers:
Different products may have specific return or replacement conditions depending on their nature, shelf life, packaging, warranty, regulatory requirements, or manufacturer conditions.
A product order is considered successfully placed only after:
Order confirmation may be provided through the registered email address, mobile number, account dashboard, SMS, or other available communication method.
LIANSI reserves the right to cancel an order where there is:
Where LIANSI cancels an order after receiving payment, the applicable amount will be refunded in accordance with this Policy and applicable law.
A customer may request cancellation of an order before the order has been processed for dispatch, subject to the applicable order status and product-specific conditions.
Once an order has been dispatched, cancellation may not be possible through the normal cancellation process.
In such cases, the customer may need to follow the applicable return procedure after delivery, where return rights are available.
Cancellation requests must be made through the channels provided by LIANSI.
LIANSI may cancel an order where reasonably necessary, including in circumstances involving:
If payment has already been received for an order cancelled by LIANSI, the eligible refund will be processed according to this Policy and applicable law.
Customers may request a return where the product is eligible for return under the applicable product-specific conditions and applicable law.
Depending on the product, a return may be considered in circumstances such as:
Return eligibility may depend on the nature of the product and its condition.
Products may need to be returned:
Certain products may not be eligible for return because of their nature, health or hygiene considerations, perishability, opened packaging, regulatory requirements, customized characteristics, or other legitimate reasons.
Where a product is non-returnable, the applicable product page, order information, or Company policy may specify the relevant restriction.
Nothing in this section is intended to restrict any mandatory consumer rights available under applicable law.
If a customer receives a product that appears damaged, defective, incorrect, incomplete, or materially different from the order, the customer should report the issue to LIANSI as soon as reasonably possible after delivery.
LIANSI may request supporting information such as:
After verification, LIANSI may provide an appropriate remedy, which may include:
Where replacement is applicable, LIANSI may replace the product subject to:
If an identical replacement product is unavailable, LIANSI may provide another appropriate resolution in accordance with applicable law and Company policy.
A refund may be issued where:
Refund eligibility is determined based on the nature of the transaction, product, order status, return status, payment status, and applicable law.
Where a refund is approved, LIANSI will generally process the refund through the original payment method or another legally permissible method.
The time required for the refund to appear in the customer’s account may depend on:
LIANSI cannot guarantee the exact time taken by an external payment service provider or financial institution.
Where a return or replacement is approved because of a verified error attributable to LIANSI, such as an incorrect or damaged product, LIANSI may bear or arrange the applicable return shipping cost in accordance with Company policy and applicable law.
Where a return is requested for another permitted reason, applicable shipping or return charges may be handled according to the product-specific return terms.
Any applicable charges will be communicated where reasonably possible.
If a payment attempt fails and no amount is deducted from the customer’s account, no refund is required.
If the customer’s account is debited but:
LIANSI may verify the transaction with the relevant payment gateway or financial institution before processing an appropriate refund or reconciliation.
If a customer accidentally makes multiple payments for the same order, the customer should contact LIANSI with the relevant transaction details.
After verification, any confirmed duplicate payment may be refunded through the applicable payment channel, subject to reconciliation and applicable law.
Where Cash on Delivery (“COD”) is available, any applicable cancellation, return, refund, or replacement will be handled according to the product-specific terms and this Policy.
Where a refund is due for a COD order, LIANSI may require the customer to provide appropriate bank account, UPI, or other payment information for processing the refund.
LIANSI operates a product-based direct commission model.
Where a member/distributor receives or becomes eligible for a direct commission because of an eligible product sale, and that product order is subsequently:
the related commission may be cancelled, reversed, withheld, or adjusted in accordance with the applicable Product Commission Policy and applicable law.
This is necessary to ensure that commission is associated with genuine and eligible product transactions.
No commission shall be treated as permanently earned merely because an order was initially placed.
LIANSI strictly prohibits artificial, fictitious, fraudulent, or manipulated orders created for the purpose of obtaining commissions or other benefits.
Examples may include:
LIANSI may cancel such orders, withhold or reverse related commissions, suspend accounts, recover amounts where legally permissible, and take other appropriate action.
A refund may not be available where:
Mandatory rights available to consumers under applicable law will not be excluded by this Policy.
Customers are responsible for providing accurate:
If an order cannot be delivered because incorrect or incomplete information was provided by the customer, additional delivery, return, or re-shipping arrangements may apply in accordance with Company policy and applicable law.
LIANSI may request reasonable information or documents before approving a refund, replacement, or return, particularly where:
Such verification is intended to protect customers and the Company against fraud and unauthorized claims.
LIANSI reserves the right to investigate suspicious refund, cancellation, return, payment, or order activity.
Where fraud, abuse, unauthorized activity, or deliberate misuse is reasonably suspected, LIANSI may:
All actions will be subject to applicable law.
Nothing in this Policy is intended to remove, reduce, or restrict any mandatory consumer rights available under applicable Indian law.
Where applicable law provides a consumer with a right to cancellation, return, replacement, refund, warranty, guarantee, or other remedy, such rights will continue to apply.
LIANSI Private Limited may update or modify this Refund, Cancellation, Return & Replacement Policy from time to time to reflect:
Updated versions will be published on the official LIANSI website with a revised Effective Date.
This Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute relating to this Policy shall be subject to the jurisdiction of the competent courts having jurisdiction over Hazaribagh, Jharkhand, India, subject to applicable law and any mandatory consumer jurisdiction requirements.
For cancellation, return, replacement, refund, or payment-related queries, please contact:
